1. ORDER PROCESSING TIME:
All our orders are processed and shipped out within 3-7 business days.
After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.
Please allow 12 to 23 hours for the tracking information to update.
2. SHIPPING COSTS, AND DELIVERY TIMES:
Shipping costs are calculated during checkout based on weight, dimensions and
Destination of the items in the order.
In general, shipments are in transit for 10-20 days ( Monday to Friday).
Free shipping over a certain amount :
You ship items for free once your order value is over a certain amount If order price below $100.00 then shipping charge will $4.99
3. Change of delivery address:
We cannot change the delivery address once it is on the way. If you need to change the delivery location of your order, please contact us within 24 hours of placing your order at email@example.com or call us at +1 518-290-6599.
If you change your mind before receiving your order, we can always accept cancellations before the order has been dispatched. If an order has already been dispatched, please see our Refund Policy.
5. PACKAGES DAMAGED, LOST, OR MISSING WHILE IN TRANSIT :
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
6. RETURN DUE TO CHANGE OF MIND :
Gaineycorp will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item.
The item must be returned to us in the original packaging, unopened, and unused.
The cost of return shipping does not have to be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund